Privacy Policy

At NV2 Fitness, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights regarding your data when using our services, website, apps, coaching platforms, or interacting with us online or in person.

1. Who We Are

NV2 Fitness is a group personal training and coaching business based in Scotland offering:

• Group personal training
• Online coaching
• Nutrition guidance
• Fitness challenges
• Community events
• Member support services

For any privacy-related questions, you can contact us at:
Email: info@nv2fitness.com
Business Name: NV2 Fitness

2. What Information We Collect

We may collect the following personal information:

Personal Details

• Name
• Email address
• Phone number
• Address
• Date of birth
• Emergency contact details
• Relevant medical conditions

Health & Fitness Information

Where relevant to coaching and exercise safety:

• Weight and body measurements
• Progress photos
• Fitness goals
• Exercise history
• Injury information
• Nutrition information
• Lifestyle habits

Payment Information

Payments are securely processed via third-party providers such as Stripe. We do not store your full card details.

3. How We Use Your Information

We use your information to:

• Deliver coaching and fitness services
• Create personalised training programmes
• Communicate with you about memberships and bookings
• Process payments
• Track progress and results
• Improve our services
• Provide customer support
• Send important updates
• Send marketing communications (where consent has been given)
• Maintain safety during training sessions

4. Marketing Communications

We may send emails, SMS messages, social media communications, promotions, and updates about services, events, and offers.

You can unsubscribe or opt out at any time using the unsubscribe link or by contacting us directly.

5. Progress Photos, Testimonials & Social Media

With your permission, we may use progress photos, testimonials, transformation stories, and event photos/videos for marketing purposes on social media, our website, email campaigns, and printed materials. You can withdraw consent at any time by contacting us.

6. How We Store Your Information

We take reasonable steps to protect your personal data through password-protected systems, secure software providers, limited staff access, and secure cloud storage. We only keep your information for as long as necessary for business, legal, or coaching purposes.

7. Sharing Your Information

We do not sell your personal information. We may share limited information with trusted third parties where necessary to operate the business, including payment processors, coaching software providers, booking systems, email marketing providers, and accountants or legal advisors where required. All third parties are expected to handle your data securely and lawfully.

8. Cookies

Our website may use cookies and analytics tools to improve user experience and understand website performance. You can control cookies through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to access your personal data, correct inaccurate information, request deletion of your data, withdraw consent, restrict or object to processing, and request transfer of your data.

To exercise any of these rights, contact us at: info@nv2fitness.com

10. Health Disclaimer

Participation in fitness activities carries inherent risks. It is your responsibility to inform NV2 Fitness of any injuries, medical conditions, or concerns that may affect your participation. Our coaching and nutrition guidance is not medical advice and should not replace advice from qualified healthcare professionals.

11. Children’s Privacy

Our services are not intended for children under 16 without parental consent.

12. Changes To This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or posted on our website.

13. Contact Information

If you have any questions about this Privacy Policy or your data, contact:
NV2 Fitness
Email: info@nv2fitness.com